Terms and Conditions

& Enrolment Agreement

Terms of Enrolment:  
1 Day Events:

  • 1 day events are non refundable. You may transfer your booking to a future training within six (6) months of the course date provided you give us at least 48hrs notice prior to the event. If no notice is given, or you do not show up for your event, your enrolment is non transferrable and no refund will be given.
  • If you book and pay for a 1 day training on the day of the training, no refunds or transfers will be given.
  • You agree to disclose to Inner Results any past history or circumstances under which you may be unfit to attend a training or keep an open mind at our events with Inner Results

Cancellation & Refund Policy on 1 Day Events:

  • 1 day events are non refundable. You may transfer your booking to a future training within six (6) months of the course date provided you give us at least 48hrs notice prior to the event. If no notice is given, or you do not show up for your event, your enrolment is non transferrable and no refund will be given.

Certification Trainings:

  • For our Certification Trainings (3 Day Hypnosis Certification Training, Level 1 Coaching Course (NLP Practitioner Certification Training), and Level 2 Coaching Course (NLP Master Practitioner Certification Training), you agree that you have (7) days from the enrolment date to cancel your enrolment and have 100% of your payment refunded.
  • If you cancel your enrolment more than 60 days prior to the training in which you have enrolled, you will receive 50% of the total cost of the training as a refund.
  • If you cancel your enrolment less than 60 days prior to the training in which you have enrolled, no refund will be given.  You may defer your enrolment to a later date, if one is available.
  • If you enrol in a training within 7 days of the start date, no refunds will be given. You may defer your enrolment to a later date, if one is available.
  • You agree to pay the balance of your fees at least fourteen (14) days prior to the start of your training, unless another arrangement has been agreed upon. You agree to meet the conditions of payment agreements made through Stripe, Square, Moonclerk, Jotform or any other electronic means.
  • If you have entered into a payment agreement that continues beyond the date of the training you attend, you agree to keep up to date with your payments until payment is made in full. Failure to keep up with your payments for more than one (1) cycle will results in a $100AUD fee per missed payment.
  • If you have entered into a payment agreement with a third party such as Procuret, Money Me, Debit Success, or any other third party, it is your sole responsibility to keep your agreements with those parties. Inner Results and its Directors, Contractors, Employees and Affiliates take no responsibility or liability for such agreements.
  • You agree that you will not receive any certifications from us until all the course requirements have been met, including payment in full.  
  • You agree that certifications will be issued at the discretion of the Trainers of NLP, Hypnosis, Time Line Therapy® and NLP Coaching, Jeremy Hills, Alana Diebel, or any other trainer who may be teaching parts or the entirety of your training.
  • You agree that additional tasking may be given to you to meet certification requirements and certifications will not be issued until all tasks are completed.
  • You agree that once you attend any training, agreed upon fees are payable whether or not certifications have been issued.
  • You understand that you have access by email to coaches for assistance with any of the pre study material, if you need it. Cancellation voids such assistance.  
  • You agree to disclose to Inner Results any past history or circumstances under which you may be unfit to attend a training with Inner Results.  
  • You agree to disclose to Inner Results any circumstances that might prevent you from keeping an open mind at an Inner Results training  
  • You acknowledge and understand that the non refundable cancellation fee may only be applied to a future certification training with Inner Results within two (2) years from the date of the enrolment agreement, and provided such courses are scheduled.  

Cancellation & Refund Policy Certification Trainings:

  • In the above terms of enrolment, there are some points about cancellation—they are part of this cancellation policy. When you enrolled for this training, you had available coaching support from a coach/trainer (whether you have chosen to use it or not). The refund policy is based on that support as well as the training materials you received when you enrolled (if any).  
  • You have acknowledged in the above terms of enrolment that the non-refundable cancellation fee may only be applied to a future certification training with Inner Results for two (2) years from the date of the enrolment agreement. You can choose to extend this by paying the current rollover fee (Current rollover fee is $500AUD per certification training).  
  • If you decide not to attend the certification training you have initially enrolled into, as long as we are informed two (2) months or more before the start of the certification training, then a refund of 50% of your enrolment fees for that training will be given. The refund given will be refunded using the same method as the payment towards the training was made.
  • Cooling off – 7 days: in your enrolment agreement, you have seven (7) days to change your mind and have any payments refunded. After that time, these cancellation policies apply. Please note, if you were given or sent any books, manuals, CD collections, USB, electronic materials, etc. as part of your deposit, the refund can only occur after returning these to our office. The product needs to be in perfect condition, otherwise we need to adjust the refund.  
  • If you have placed an amount toward a training you have enrolled into, and that amount is less than or is the same amount as the deposit, then no refund will be given, regardless of when your cancellation is lodged.  
  • You may have entered into a payment plan and received a discount. You must keep the payments current. Failure to do so will result in you being required to pay the full price for the training and/or pay a penalty.  
  • If you cancel your enrolment within or less than two (2) months of the start of the training that you have initially enrolled into, then no refund will be given, and your complete payment will be brought forward to the next training of your choice (within maximum 2 years or less from the date of the first payment (known as deposit)).
  • If you decide, during the live training, that the training is not for you, as long as you let us personally know before the end of the training, we will refund 50% of the total tuition fees. The refund of the tuition fee will only be made after you return the manual and any other training material given by us at the beginning of the training. Any claims made after the completion of the event are not valid.  
  • If you don’t show up at the training or abandon the training at any point during the training, no refund is due. The cancellation fee is in this case 100% of the amount paid. If you fail to attend a specific training without notifying us then there will be no refund due to you.
  • If, during the training, you are found unfit to participate in this training (or disruptive) by a representative and/or staff member of Inner Results, you will be required to leave the training immediately. No questions or discussions will be entered into, and Inner Results representatives and/or staff will be the sole judge. In this case, no refunds will be given. All training material including manuals are to be handed back to us on the spot.  
  • In the case of a national emergency, an Act of God, terrorism or a natural disaster, or any other unforeseen circumstances such as Covid 19 or other public health concerns, training dates or locations may be changed. This includes delivery of the training online or electronically. In this case, no refund will be due. The credit may be transferred to another training within 2 years of your initial enrolment.

Coaching:

Your Guarantee: All the work we do is guaranteed. That means that you will receive the support and follow-up to ensure that you get the results you wanted.

We guarantee our work because our experience has shown that our clients always get results. The guarantee works like this:

a.) You must finish the program. That means attend every session. You must go through the entire process all the way through to the end.

b.) YOU MUST DO THE TASKING AFTER THE SESSION AND YOU NEED TO DO IT FULLY AND COMPLETELY.

c.) Having done this, and allowing the appropriate amount of time (>2 weeks) for the process to integrate, we agree to work with you until the problem is gone.

Coaching Cancellation & Refund Policy

  • No refunds will be given for our one on one or group coaching programs. You agree that once the service has been carried out, that no refunds are due.

Private Programs (including keynote, speaking, training, workshop & any other facilitated work)

Deposit: A 50% deposit of the quote is required at the time of booking to confirm the program.

Balance: The remaining balance is due before the start of the program.

Cancellation & Refund Policy on Private Programs:
For private programs, you agree that if you cancel less than 14 days from your scheduled program 100% of your payment is non-refundable. If you cancelled 15 days to 60 days before your scheduled program, 50% of your payment is non-refundable. 

There is no penalty for rebooking a program, provided it occurs within 12 months of your booking. If the program is canceled and not rescheduled the cancelation fees apply as set out above. If the facilitator attends the program and does not facilitate due to schedule conflicts then full payment will be required.  You agree that this is a reasonable fee, necessary for covering the fees and expenses that Inner Results incur in order to make this program a valuable experience for you.  

In the case of a national emergency, an Act of God, terrorism or a natural disaster, or any other unforeseen circumstances such as Covid or other public health concerns, program dates or locations may be changed. This includes delivery of the training online or electronically. In this case, no refund will be due. The credit may be transferred to another program.

Audio and Video Recording:
Audio and/or video recording of the facilitator’s program is prohibited without prior written agreement. If the client is interested in distributing audio copies of materials after the program, that is covered by separate addendum to this agreement. Arrangements must be made in advance of the program. Please contact the office for further information and pricing.

All of our trainings will be recorded with video, audio and photographs. This means you may be photographed or recorded during our events. The products of these recordings are the property of Inner Results and may be used on social media, websites, advertising or any other digital or physical platforms and products. We primarily use all recordings and photographs to assist in trainings, educate our customers and demonstrate what our programs offer.

Attendance to any of our paid or free events is permission by you to such recordings.

Product (Books, Audio and Video CD/DVD/USB/Digital Products):  

No refund will be given for CDs, DVDs, mp3 media (including USB sticks) or digital products for any reason, unless the product is defective. In this case, we will replace it free of charge. All sales are final.