Terms and Conditions
& Enrolment Agreement

Terms of Enrolment:  

Cancellation & Refund Policy on Non-Certification Events:

Non-certification events and programs are non refundable. This includes any ongoing group coaching or other group programs. You may transfer your booking to a future event or program if not sold out within six (6) months of the event or programs start date, provided you give us at least 48 hrs notice prior to the start of any one day event, and at least 2 months notice prior to the start date of the first session for any ongoing program. If no notice is given, or you do not show up for your event or program, your enrollment is non transferrable and no refund will be given.

If you book and pay for a non-certification event on the day of the event or start of the ongoing program, no refunds or transfers will be given.

You agree to disclose with Inner Results any past history or circumstances under which you may be unfit to attend a training or keep an open mind at any events with Inner Results

You agree there is no cooling off period for Non-certification events.

In the case of a national emergency, state of emergency, an Act of God, terrorism, natural disaster, mandate or any other unforeseen circumstances such as Covid 19 or any other public health concerns, program dates or locations may be changed without notice. This includes delivery of the training online or electronically. In this case, no refund will be due. The credit may be transferred to another program within six (6) months of your initial enrolment if a training is available.

Certification Trainings:

Certification Trainings include Hypnosis Certification Training, Level 1 Coaching Course (NLP Practitioner Certification Training), and Level 2 Coaching Course (NLP Master Practitioner Certification Training)

Cooling Off – You agree you have 72 hours to change your mind from the time your payment is processed and have 100% of your payment refunded. After that time, these cancellation policies apply. Please note, if you were given or sent any books, manuals, audio programs, etc. as part of your enrollment, the refund can only occur after returning these to our office. The product needs to be in perfect condition, otherwise we need to adjust the refund. If you enrolled in a certification training within 72 hours of the training start date the cooling off period is voided & the cancelation policy applies.

You agree that if you cancel your enrollment more than 60 days prior to the start of the training in which you have enrolled, you will be refunded your training fees minus a $2000AUD cancellation fee per training that you have enrolled in. You agree that this cancellation fee 60 days or more prior to a training in which you have enrolled is a reasonable fee necessary for covering the expenses that the Inner Results incurs in order to make the training a valuable learning experience for you.

If you cancel your enrollment within 60 days of the start date of the training in which you have enrolled, no refund will be given. You agree that no refund within 60 days prior to the training in which you have enrolled is a reasonable fee, necessary for covering the expenses that Inner Results incurs in order to make the training a valuable learning experience for you. You may defer your enrolment to a later date, if one is available.

If you enroll in a training within 60 days of the start date, no refunds will be given. You may defer your enrolment to a later date, if one is available.

You agree to pay the balance of your fees at least fourteen (14) days prior to the start of your training, unless another arrangement has been agreed upon. You agree to meet the conditions of payment agreements made through Stripe, Square, Moonclerk, Jotform or any other means.

If you have entered into a payment agreement that continues beyond the date of the training you attend, you agree to keep up to date with your payments until payment is made in full. Failure to keep up with your payments for more than one (1) cycle will result in a $100AUD fee per missed payment.

If you have entered into a payment agreement with a third party such as Procuret, Debit Success, or any other third party, it is your sole responsibility to keep your agreements with those parties. Inner Results and its Directors, Contractors, Employees and Affiliates take no responsibility or liability for such agreements.

You agree that you will not receive any certifications from us until all the course requirements have been met, including payment in full.  

You agree that certifications will be issued at the discretion of the Trainers of NLP, Hypnosis, Time Line Therapy® and NLP Coaching, Jeremy Hills, Alana Diebel, or any other trainer who may be teaching parts or the entirety of your training

You agree that additional tasking may be given to you to meet certification requirements and certifications will not be issued until all tasks are completed.

You agree that once you attend any training, agreed upon fees are payable whether or not certifications have been issued.

You understand that you have access by email to coaches for assistance with any of the pre study material, if you need it. Cancellation voids such assistance.  

You agree to disclose to Inner Results any past history or circumstances under which you may be unfit to attend a training with Inner Results.  

You agree to disclose to Inner Results any circumstances that might prevent you from keeping an open mind at an Inner Results training  

You acknowledge and understand that the non refundable cancellation fee may only be applied to a future certification training with Inner Results within two (2) years from the date of the enrolment agreement, and provided such courses are scheduled. 

Cancellation & Refund Policy Certification Trainings:

In the above terms of enrolment, there are some points about cancellation—they are part of this cancellation policy. When you enrolled for this training, you had available coaching support from a coach/trainer (whether you have chosen to use it or not). The refund policy is based on that support as well as the training materials you received when you enrolled (if any).  

You have acknowledged in the above terms of enrolment that the non-refundable cancellation fee may only be applied to a future certification training with Inner Results for two (2) years from the date of the enrolment agreement. You can choose to extend this by paying the current rollover fee (Current rollover fee is $500AUD per certification training).  

If you decide not to attend the certification training you have initially enrolled into, as long as we are informed 60 days or more before the start of the certification training, then a refund of 50% of your enrollment fees for that training will be given. The refund given will be refunded using the same method as the payment towards the training was made.

You may have entered into a payment plan and received a discount. You must keep the payments current. Failure to do so will result in you being required to pay the full price for the training and/or pay a penalty.  

If you cancel your enrolment within or less than 60 days from the start of the training that you have initially enrolled into, then no refund will be given, and your complete payment will be brought forward to the next training of your choice (within maximum 2 years or less from the date of the first paymentIf you decide, during the live training, that the training is not for you, as long as you let us personally know before the end of the training, we will refund 50% of the total tuition fees. Any claims made after the completion of the event are not valid.  

If you don’t show up at the training or abandon the training at any point during the training, no refund is due. The cancellation fee is in this case 100% of the amount paid. If you fail to attend a specific training without notifying us then there will be no refund due to you.

If, during the training, you are found unfit to participate in this training (or disruptive) by a representative and/or staff member of Inner Results, you will be required to leave the training immediately. No questions or discussions will be entered into, and Inner Results representatives and/or staff will be the sole judge. In this case, no refunds will be given. All training material including manuals are to be handed back to us on the spot.  

In the case of a national emergency, state of emergency, an Act of God, terrorism, natural disaster, mandate or any other unforeseen circumstances such as Covid 19 or any other public health concerns, program dates or locations may be changed without notice. This includes delivery of the training online or electronically. In this case, no refund will be due. The credit may be transferred to another program within 2 years of your initial enrolment if a training is available.

Coaching:

Your Guarantee: All the work we do is guaranteed. That means that you will receive the support and follow-up to ensure that you get the results you wanted.

We guarantee our work because our experience has shown that our clients always get results. The guarantee works like this:

a.) You must finish the program. That means attend every session. You must go through the entire process all the way through to the end.

b.) You need to do the tasking after the session, and you need to do it fully and completely.

c.) Having done this, and allowing the appropriate amount of time (>2 weeks) for the process to integrate, we agree to work with you until the problem is gone.

Coaching Cancellation & Refund Policy:

Once enrolled into coaching no refunds will be given for our one on one or group coaching programs. 

Private Programs (including keynotes, speaking, training, workshop & any other facilitated work)

Deposit: A 50% deposit of the quote is required at the time of booking to confirm the program.

Balance: The remaining balance is due before the start of the program.

Cancellation & Refund Policy on Private Programs:

For private programs, you agree that if you cancel less than 14 days from your scheduled program 100% of your payment is non-refundable. If you canceled 15 days to 90 days before your scheduled program, 50% of your payment is non-refundable. 

There is no penalty for rebooking a program, provided it occurs within 12 months of your booking. If the program is canceled and not rescheduled the cancelation fees apply as set out above. If the facilitator attends the program and does not facilitate due to schedule conflicts then full payment will be required.  You agree that this is a reasonable fee, necessary for covering the fees and expenses that Inner Results incur in order to make this program a valuable experience for you.  

In the case of a national emergency, state of emergency, an Act of God, terrorism, natural disaster, mandate or any other unforeseen circumstances such as Covid 19 or any other public health concerns, program dates or locations may be changed without notice. This includes delivery of the training online or electronically. In this case, no refund will be due. The credit may be transferred to another program within 2 years of your initial enrolment if a training is available.

Audio and Video Recording By Participants and Clients:

Audio and/or video recording of the facilitator’s program is prohibited without prior written agreement. If the client is interested in distributing audio copies of materials after the program, this must be discussed and agreed upon prior to the program taking place.

Audio and Video Recording By Inner Results:

All of our trainings will be recorded with video, audio and photographs. This means you may be photographed or recorded during our events. The products of these recordings are the property of Inner Results and may be used on social media, websites, advertising or any other digital or physical platforms and products. We primarily use all recordings and photographs to assist in trainings, educate our customers and demonstrate what our programs offer.

Attendance to any of our paid or free events is permission by you to such recordings.

Product (Books, Audio and Video CD/DVD/USB/Digital Products):  

No refund will be given for CDs, DVDs, mp3 media (including USB sticks) or digital products for any reason, unless the product is defective. In this case, we will replace it free of charge. All sales are final.